Refund policy

Last updated 19 August 2026. This policy applies to fees invoiced by WebAnchor Base for open courses and, where a statement of work is silent, to time-boxed diagnostics. Signed retainers may contain stricter clauses; those clauses prevail.

Eligibility

A refund is available when we cancel a cohort, when a seat is declined by us before the start date, or when you withdraw in writing within the windows below. Dissatisfaction with critique, homework load, or political discomfort inside your organization is not, by itself, a ground for a refund.

Timeframe

For open courses, a full refund of the seat fee is available if we receive written notice at least 21 days before the published start. Between 20 and 8 days, a 40% cancellation charge applies and the remainder is returned. Inside 7 days, the seat is non-refundable unless we fill it from a waitlist, in which case we return 50%.

Full or partial refunds

If WebAnchor Base cancels, you receive a full refund of sums paid for the cancelled element, or a transfer to a later cohort at your option. If a Pulse Diagnostic is stopped by us for an ethical or safety reason, unused weeks are refunded pro rata. If you stop a diagnostic for convenience after week two, remaining weeks are not refunded because interviews cannot be unspent.

Non-refundable items

Observation Pass seats after the briefing has begun, travel booked at cost, third-party room hire, and customized Field Studio pairing days already delivered are not refundable. Printed materials already shipped are not returned for credit.

Process

Write to info@webanchorbase.digital with the subject “Refund request,” your invoice number, and the program name. We acknowledge within three working days and confirm the calculation in writing.

Processing time and method

Approved refunds are issued within 14 working days to the original payer by the same method used for the invoice (typically bank transfer). We do not send cash. Currency conversion differences on international wires are borne by the payer’s bank.

Cancellation by the studio

We may cancel or postpone a cohort if enrolment is too low to sustain critique quality, or if faculty illness cannot be covered. You may transfer or receive a full refund of the seat fee.

Exceptions

Mandatory consumer protections under Taiwanese law, where they apply to you as an individual purchaser, are not limited by this page. Corporate purchasers buying seats for employees are treated as business transactions. Force majeure (including government orders that close a venue) may delay rather than refund, unless the delay exceeds 90 days, in which case you may elect a refund of unused value.

Contact

Refund desk: info@webanchorbase.digital · Phone: 656-4-7325087/4-7325065